At Sathiyaco, we want you to love your purchase. If for any reason you are not completely satisfied, you may be eligible for a return or exchange in accordance with the conditions below.
Full Refunds
- Items purchased at full price (without discounts applied) are eligible for a full refund, regardless of reason.
- Shipping fees, customs duties, taxes, and international charges are non-refundable.
Non-Returnable Items
The following items are considered Final Sale and cannot be returned or exchanged unless there is a confirmed manufacturing defect:
- Custom or special orders
- Customized or engraved items
- Eternity bands
- Earrings (for hygiene reasons)
- Items marked as Final Sale
Conditional Returns
The following items can be returned but are subject to a 15% restocking fee:
- Jewelry with lab-created diamond center stones
- Discounted or sale items
- Jewelry purchased with promotional codes
- Engraved jewelry
Order Cancellations
- Orders cancelled within 24 hours of purchase are eligible for a full refund.
- Cancellations requested after 24 hours will fall under our Refund Policy guidelines.
Final Sale Items with Manufacturing Defects
Every item at Sathiyaco undergoes a strict quality inspection before shipping. In the rare event that a Final Sale item is found defective:
- We will repair or replace the product at no cost.
- If inspection shows damage due to misuse or mishandling, repair services may be offered for a fee, and return shipping will be the customer’s responsibility.
Return Instructions
- You must contact us at support@sathiyaco.com
within 14 days of delivery (as indicated by the carrier’s tracking). - Once your return is approved, you must ship the item back within 5 days of receiving return instructions.
- Returned products must be unused, unworn, and in original packaging.
- Shipping costs are the customer’s responsibility and are non-refundable.
- International duties, taxes, and fees paid during purchase are non-refundable.
- Sathiyaco is not responsible for lost or damaged items during return transit.
Exceptions & Fees
- If a package is returned due to refusal, incorrect shipping address, or failure to pay international customs/duties, a 20% restocking fee will be deducted along with all shipping costs incurred by Sathiyaco.
- Non-returnable items will not be refunded under any circumstances.
Shipping Your Return
- Customers must use a shipping method with tracking, insurance, and signature required.
- Do not return any items without first contacting us at support@sathiyaco.com
for authorization and instructions. Unauthorized returns will be refused and returned to sender.
Baguette Cut Sapphire and Diamond Tiara Ring Original price was: $2,810.00.$2,196.43Current price is: $2,196.43.
Deco Diamond Engagement Ring with Top Light Brown Baguettes Original price was: $2,510.58.$2,010.58Current price is: $2,010.58.
Baguette Engagement Ring with Top Light Brown Diamonds Original price was: $2,100.00.$1,680.00Current price is: $1,680.00.
Elizabeth Round Diamond Solitaire Engagement Ring Original price was: $1,042.00.$835.00Current price is: $835.00. Select options
Savannah Round Diamond Engagement Ring With Hidden Halo 2 Original price was: $3,219.00.$2,575.00Current price is: $2,575.00. Select options